Service Delivery Terms
Additional Services & Amenities
Effective Date: October 28, 2025
Last Updated: October 28, 2025
These Service Delivery Terms govern all additional services, equipment rentals, and amenities provided by Urban Turf Arena (“Company,” “We,” “Us”) beyond basic facility bookings. These terms supplement and should be read in conjunction with our main Terms & Conditions, Cancellation & Refund Policy, and Privacy Policy.
- Scope and Application
1.1 Covered Services
These Service Delivery Terms apply to all add-on services including but not limited to:
Equipment Rental Services:
Sports equipment (balls, goals, cones, markers, bibs)
Training equipment (agility ladders, hurdles, resistance bands)
Protective gear (goalkeeper gloves, shin guards)
Recreational equipment (scoreboards, whistles, match kits)
Facility Amenities:
Lighting services for evening bookings
Changing rooms and locker facilities
Shower facilities
Spectator seating arrangements
Parking services
Event Support Services:
Tournament organization support
Referee and umpire services
Photography and videography services
Sound system and amplification
Event setup and breakdown assistance
Food & Beverage Services:
Water bottles and hydration stations
Snack bar and refreshment services
Event catering for groups
Beverage vending services
Professional Services:
Coaching and training sessions
Fitness assessments
Sports camps and clinics
Corporate team-building programs
- Booking and Reservation of Add-On Services
2.1 Service Requests
Add-on services must be requested and confirmed at the time of facility booking or at least 48 hours in advance of your scheduled booking time. Last-minute service requests are subject to availability and may incur rush fees.
How to Request:
During online booking process (select add-ons from dropdown menu)
Contact customer service via phone or email
Request through your booking confirmation page
In-person at our facility reception
2.2 Service Confirmation
All add-on service requests must be confirmed in writing (email or SMS) before your booking date. Unconfirmed service requests cannot be guaranteed.
Confirmation Details Include:
Type and quantity of services/equipment requested
Rental duration and delivery/pickup times
Associated costs and payment terms
Special instructions or customization requests
2.3 Availability and Substitution
Service availability is subject to operational capacity and existing reservations. Urban Turf Arena reserves the right to:
Decline service requests due to unavailability
Substitute comparable equipment or services of equal or greater value
Modify service delivery times based on scheduling constraints
We will notify you immediately if requested services cannot be fulfilled and offer suitable alternatives.
- Equipment Rental Terms
3.1 Rental Period and Duration
Equipment rental periods are calculated as follows:
Hourly Rentals: Equipment borrowed for less than 4 hours
Half-Day Rentals: Equipment borrowed for 4-8 hours
Full-Day Rentals: Equipment borrowed for 8-12 hours
Multi-Day Rentals: Equipment borrowed for multiple consecutive days
Rental Start Time: When equipment is collected from or delivered to you
Rental End Time: When equipment is returned to Urban Turf Arena or collected by our staff
Your equipment rental period must align with or fall within your facility booking time unless otherwise arranged.
3.2 Equipment Condition and Inspection
Pre-Rental Inspection: You acknowledge that you have inspected all rented equipment and accepted it in good, working condition. Any pre-existing damage must be reported immediately at the time of collection.
Your Responsibilities:
Use equipment only for its intended purpose
Follow all manufacturer instructions and safety guidelines
Maintain equipment in the same condition as received (normal wear excepted)
Protect equipment from theft, damage, and environmental hazards
Not modify, repair, or alter equipment without authorization
Post-Rental Inspection: Equipment will be inspected upon return. You are responsible for any damage, loss, or excessive wear beyond normal use.
3.3 Equipment Return
All rented equipment must be returned:
Clean and in the same condition as received
Complete with all components and accessories provided
At the designated return location (equipment storage/reception desk)
On or before the agreed return date and time
Late Returns: Equipment returned after the agreed time will incur late fees as specified in Section 5.2 below.
3.4 Lost or Damaged Equipment
Damage Liability: You are fully liable for any damage to rented equipment caused by negligence, misuse, or accidents. Damage repair costs will be assessed based on:
Actual repair costs for repairable items
Full replacement value for irreparable items
Loss of rental income during repair period (for extended repairs)
Lost Equipment: If equipment is lost, stolen, or not returned, you will be charged the full replacement value plus a 20% administrative fee.
Damage Assessment: Urban Turf Arena will provide a written damage assessment and invoice within 7 days of equipment return. Payment is due within 14 days of invoice date.
3.5 Equipment Availability and Reservations
Popular equipment (goals, complete ball sets, etc.) should be reserved in advance to ensure availability. Walk-in equipment rentals are subject to availability and cannot be guaranteed, especially during peak hours and weekends.
- Facility Amenities and Services
4.1 Lighting Services
Evening Lighting: Available for bookings between sunset and 10:00 PM
Lighting Fee: Charged per hour of use as per current rate card
Advance Booking Required: Must be requested at least 24 hours in advance
Automatic Shutdown: Lights automatically shut off at 10:00 PM per local regulations
No Extensions: Lighting cannot be extended beyond 10:00 PM under any circumstances
Usage Guidelines:
Lights are pre-programmed and cannot be manually adjusted
Report any lighting malfunctions immediately
Do not attempt to override lighting controls
4.2 Changing Rooms and Lockers
Access: Provided free with standard bookings during operational hours
Personal Belongings: Urban Turf Arena is not responsible for theft, loss, or damage to items stored in changing rooms or lockers
Locker Rental: Available for a refundable deposit; keys must be returned at checkout
Cleanliness: Users must maintain cleanliness; deliberate mess may incur cleaning charges
Rules:
Maximum occupancy limits must be observed
No smoking, vaping, or consumption of alcohol
Proper conduct and respect for other users required
Lock valuables or keep them with you at all times
4.3 Parking Services
Standard Parking: Complimentary parking available on first-come, first-served basis
Reserved Parking: Available for large groups and tournaments with advance booking
Parking Restrictions: Follow all posted signage; illegally parked vehicles may be towed at owner’s expense
Liability: Urban Turf Arena is not responsible for vehicle damage, theft, or loss occurring in parking areas
4.4 Spectator Seating
General Seating: Available free of charge on first-come basis
Reserved Seating: Available for tournaments and special events with advance booking
Capacity Limits: Spectator areas have maximum capacity limits for safety compliance
Conduct: Spectators must remain in designated areas and not enter the playing field during active bookings
- Pricing, Payment, and Fees
5.1 Service Pricing
Transparent Pricing: All service prices are displayed on our website and booking platform
Rate Structure: Pricing varies based on service type, duration, and booking volume
Group Discounts: Available for large group bookings, tournaments, and recurring rentals
Seasonal Pricing: Rates may vary during peak seasons and holidays
Price Inclusions:
Base service/equipment rental fee
Standard delivery/pickup (where applicable)
Basic setup and operation instructions
Applicable taxes (as required by law)
Additional Charges:
Express service fees (for requests with less than 48 hours notice)
Delivery fees for off-site equipment delivery
Extended rental periods beyond agreed time
Damage repair or replacement costs
Late return penalties
5.2 Payment Terms
Advance Payment Required: All add-on services must be paid in full at the time of booking confirmation
Payment Methods: Credit/debit cards, digital wallets, bank transfers, cash (at facility only)
No Credit Terms: Payment plans or deferred payments are not available for add-on services
Invoicing: Corporate clients with pre-approved accounts may receive invoices with 14-day payment terms
5.3 Late Return Fees
Equipment or services retained beyond the agreed rental period will incur late fees:
Hourly Equipment: 50% of hourly rate per additional hour
Daily Equipment: Full additional day rate after 2-hour grace period
Multi-Day Equipment: Pro-rated daily rate for each additional day
Grace Period: A 30-minute grace period is provided for equipment returns; beyond this, late fees apply immediately.
5.4 Security Deposits
Certain high-value equipment rentals may require a refundable security deposit:
Deposit Amount: Typically 25-50% of equipment replacement value
Refund Terms: Deposits refunded within 7-10 business days after equipment return and inspection
Deposit Retention: Deposits may be retained (partially or fully) to cover damage, loss, or late fees
- Service Delivery and Setup
6.1 Equipment Delivery
On-Site Delivery: Equipment delivered to your booked playing area at the start of your booking time
Self-Pickup: Alternatively, collect equipment from our equipment storage area upon arrival
Delivery Timing: Equipment available 15 minutes before your booking start time
Your Responsibilities:
Be present to receive and inspect equipment
Sign equipment delivery receipt acknowledging condition
Report any missing or damaged items immediately
6.2 Setup and Installation
Self-Setup: Most equipment rentals are self-setup (balls, cones, markers, bibs)
Staff Setup: Complex equipment (goals, nets, sound systems) may include staff setup as part of the rental fee
Setup Time: Setup time is included in your booking period; plan accordingly
Installation Guidelines:
Follow provided setup instructions carefully
Do not modify or reposition permanently installed equipment (goals, nets)
Request staff assistance for heavy or complex equipment
Ensure all equipment is safely secured before use
6.3 Takedown and Return
Takedown Time: Equipment takedown and return must be completed within your booking period
Condition Requirements: Clean equipment of mud, dirt, or debris before return
Return Location: Return equipment to designated storage area or hand to staff member
Inspection: Staff will inspect returned equipment in your presence when possible
- Event Support Services
7.1 Tournament and Event Organization
Urban Turf Arena offers comprehensive tournament support services including:
Pre-Event Planning:
Field allocation and scheduling assistance
Tournament format and bracket design
Registration and participant management support
Event Day Services:
Field preparation and marking
Scoreboard and timing services
PA system and announcements
Referee coordination
First aid and emergency support
Post-Event Services:
Results compilation and reporting
Trophy and awards presentation coordination
Field cleanup and restoration
Booking Requirements: Tournament services require at least 2 weeks advance notice and separate service agreement.
7.2 Referee and Umpire Services
Availability: Professional referees available for bookings of 2+ hours
Qualifications: All referees are certified and experienced in their respective sports
Booking: Must be requested at least 72 hours in advance
Cancellation: Referee bookings cancelled with less than 24 hours notice incur 50% cancellation fee
Service Includes:
Pre-match field inspection and approval
Complete match officiating
Score and time keeping
Rule enforcement and dispute resolution
Post-match reporting (if requested)
7.3 Photography and Videography
Professional Services: Hire our approved photographers/videographers for your event
Recording Permissions: Personal recording requires advance permission from facility management
CCTV Footage: Security camera footage is for internal use only and not available for customer use
Usage Rights:
Professional photos/videos: Full usage rights provided to customer
Urban Turf Arena may use event photos for marketing purposes unless customer objects
Customers must obtain consent from all participants before commercial use
7.4 Coaching and Training Services
Professional Coaching: Qualified coaches available for individual sessions, group training, and camps
Training Programs: Structured programs for various skill levels and age groups
Assessment Services: Skill assessments and personalized development plans available
Booking Process:
Contact customer service to discuss coaching requirements
Match with appropriate qualified coach
Schedule sessions based on mutual availability
Minimum booking typically 1 hour; packages available
- Food and Beverage Services
8.1 Snack Bar and Refreshments
Operating Hours: Snack bar operates during peak facility hours (check website for current schedule)
Menu: Standard menu includes water, sports drinks, snacks, and light meals
Payment: Cash and card accepted at snack bar
Outside Food: Customers may bring their own food and non-alcoholic beverages
Restrictions:
No glass containers allowed on facility premises
No alcohol consumption without special event permit
No food or beverages (except water) allowed on turf surface
All trash must be disposed of properly in designated bins
8.2 Event Catering
For group bookings and special events, Urban Turf Arena can arrange catering services:
Catering Options:
Pre-packaged meal boxes
Buffet-style catering
Beverage packages (soft drinks, juice, water)
Custom menu planning for special dietary requirements
Requirements:
Minimum 7 days advance notice
Minimum order quantities apply
Full payment required 3 days before event
Special dietary accommodations available with advance notice
8.3 Food Safety and Allergies
Food Safety: All food service complies with local health and safety regulations
Allergen Information: Available upon request; customers responsible for verifying allergen information
Liability: Urban Turf Arena is not liable for allergic reactions; customers must exercise personal discretion
- Service Standards and Quality
9.1 Quality Commitment
Urban Turf Arena is committed to delivering high-quality services and well-maintained equipment. We strive to:
Maintain all equipment in excellent working condition
Provide clean, safe, and functional facilities
Deliver professional and courteous customer service
Respond promptly to service requests and issues
9.2 Service Complaints
If you are dissatisfied with any service:
Immediate Issues: Report problems to staff on-duty immediately for prompt resolution
Follow-Up Complaints: Submit written complaints within 48 hours of service delivery
Resolution Process: Management will investigate and respond within 7 business days
Remedies: Appropriate remedies may include service credits, partial refunds, or complementary services
Complaint Channels:
On-site: Speak with facility manager
Email: [service-complaints@urbanturfarena.com]
Phone: [Your phone number]
Online: Submit complaint form on website
9.3 Service Modifications
Urban Turf Arena reserves the right to:
Modify service offerings based on operational requirements
Update pricing with reasonable notice
Discontinue services with 30 days notice to affected customers
Temporarily suspend services for maintenance or safety reasons
- Safety and Operational Rules
10.1 Equipment Safety
Proper Use: All equipment must be used only for its intended purpose and according to safety guidelines
Safety Inspections: Report any damaged or malfunctioning equipment immediately
Prohibited Actions:
Modifying or tampering with equipment
Using equipment beyond its rated capacity
Allowing unqualified persons to operate specialized equipment
Using equipment in unsafe weather conditions
10.2 Facility Rules for Service Users
All service users must comply with general facility rules:
Appropriate sports footwear required (no metal cleats without authorization)
No unauthorized vehicles on turf or field areas
No animals except certified service animals
No climbing on goals, fences, or facility structures
Spectators must remain in designated areas during play
10.3 Weather-Related Service Adjustments
Severe Weather: Services may be suspended during severe weather conditions for safety reasons
Partial Refunds: Available for significant weather-related service disruptions
Rescheduling: Priority rescheduling offered when services cancelled due to weather
- Liability and Indemnification
11.1 Service Liability Limitations
Urban Turf Arena’s liability for add-on services is limited to the fees paid for those specific services. We are not liable for:
Indirect, consequential, or incidental damages
Loss of income or business opportunities
Personal injury arising from service use (subject to standard facility waiver)
Equipment malfunction beyond our reasonable control
11.2 Customer Indemnification
You agree to indemnify and hold harmless Urban Turf Arena from claims, damages, or losses arising from:
Your misuse of rented equipment or services
Injury to participants or spectators in your group
Damage to third-party property caused by your group
Your violation of these Service Delivery Terms
11.3 Insurance Requirements
For large-scale events and tournaments utilizing extensive add-on services, proof of liability insurance may be required.
- Cancellation of Add-On Services
12.1 Customer-Initiated Cancellations
48+ Hours Notice: Full refund of service fees
24-48 Hours Notice: 50% refund of service fees
Less than 24 Hours: No refund; full service fee retained
Exceptions: Non-refundable services (customized items, pre-ordered catering, booked third-party professionals) are subject to their specific cancellation terms.
12.2 Company-Initiated Cancellations
If Urban Turf Arena must cancel services due to equipment unavailability, operational issues, or force majeure:
Full refund of service fees, OR
Alternative service of equal or greater value, OR
Service credit for future use
- Special Terms for Specific Services
13.1 Sound System Rental
Volume limits must be observed per local noise ordinances
Service ends promptly at specified times
Customer responsible for audio content compliance with decency standards
Technical support provided for setup only; customers operate independently
13.2 Goal and Net Equipment
Goals must not be moved or repositioned without staff authorization
Climbing on goals strictly prohibited
Net tension adjustments only by staff
Report any instability or damage immediately
13.3 Coaching Services
Separate waiver required for minor participants
Parental consent required for participants under 18
Coaches not liable for participant injuries during training
Missed sessions non-refundable unless 24 hours notice provided
- Contact Information for Service Support
For all service-related inquiries, issues, or support:
Service Desk:
Phone: [Your phone number]
Email: [services@urbanturfarena.com]
Hours: [Your operating hours]
Emergency Issues During Booking:
Contact on-duty facility manager immediately
Emergency phone: [Emergency contact number]
- Agreement Acknowledgment
By booking add-on services with Urban Turf Arena, you acknowledge that you have read, understood, and agree to be bound by these Service Delivery Terms in addition to our main Terms & Conditions.
These Service Delivery Terms may be updated periodically. Continued use of our services constitutes acceptance of any modifications.
Last Updated: October 28, 2025